Indoor Air Quality Association, Inc. PRIVACY POLICIES AND REFUND POLICIES Login Register Privacy Statement The Indoor Air Quality Association (IAQA) collects information on a voluntary basis from members, customers and visitors to our site, when they choose to register or place an order with us. To ensure easy shopping and timely product delivery we ask for information including your name, address, email address, phone number and credit card information. All of these are necessary for purchase and quick communication with you about the status of your order. IAQA also collects information including Browser Type, IP address, and server information from consumers who write to us about technical problems. In addition, we collect aggregate information on pages visited. IAQA, or any other reputable online retailer, would never request personal credit information from our customers via an e-mail or link. To insure the safety of your personal credit, please do not respond to such a request from anyone. Information Use Members, persons and customers who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online to ensure quality. The information we collect is used to (1) improve the content of our web site, customer service, and provide technical support (2) contact consumers about updates to our web site and for marketing purposes, such as alerting customers of new merchandize available. This information is not shared with other organizations for commercial purposes. This means we will not distribute, sell or rent your name or personal information to any third party. Your name will be removed from our email list if you request not to be contacted for future product additions. Sharing of Information IAQA may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. We will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased a product. Cookies IAQA currently does not use cookies to store any sensitive or personal information. We use cookies to store your Customer ID and shopping cart contents. These cookies do not damage your system or files in any way. Security To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the payment information you send us when you place your order, through the services of a third party: VeriSign. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on VeriSign's secure server. It cannot be read in transit. We don't store your credit card number, since your credit card is requested and processed by VeriSign and not by our server. Policy Changes and Miscellaneous Information We intend to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. Any changes to our Privacy Policy will be posted here. Refund Policy IAQA will provide a full refund of the purchase price of any product or service for any reason within fifteen (15) days of the receipt of a written refund request and/or the return of the purchased product or service. Please note that refunds for meeting registration fees and other events will be made less a 10 percent processing fee if the request is made less than fifteen (15) days before the first day of the event. Service products will be suspended or discontinued upon refunding your payment.